Arnold Williams (notebuyer) wrote,
Arnold Williams
notebuyer

The Reason I've Deleted Trend Micro From My System

Because they can't handle renewal. Trend Micro Anti-Spyware will become anything else. Any recommendations for a good anti-spyware application?



Arnold Williams to retail Trendmicro: Correspondence in reverse chronological order.


Dear Sirs:

They can't renew products, as it turns out, but they sent me to (800)864-6027. They, in turn, sent me to (800)656-6542, where they said they can't renew products.

You have, in fact, no one who can. This ought to make an amusing post on the weblog.

Arnold Williams




On 7 Nov 2006 18:40:42 +0800, retail@support.trendmicro.com < retail@support.trendmicro.com> wrote:
Dear Valued Customer,

Hello there! A pleasant day to you! My name is Glenn from Pc-cillin Technical Support and I will be assisting you on this issue. To keep our records up-to-date, it is very important to RESPOND to this e-mail.

If you can't continue the purchase using the website you can call Digital River to purchase the program, below is the contact number:

800-656-5443

Please let me know if I was able to resolve your concern(s) so I can formally close this case. Your IMMEDIATE RESPONSE will be most appreciated.

VERY IMPORTANT: In order for me to have a history of our correspondence, please do not delete the subject and the contents of this email.

Hope this proves useful and have a nice day :)

Best Regards,
Glenn Peralta
Consumer Support Team
TrendLabs HQ, Trend Micro Incorporated


====================================================================
[email] pc-cillin@support.trendmicro.com
[Knowledge Base] http://kb.trendmicro.com/solutions/Default.asp?
[Contact us] http://www.trendmicro.com/en/support/contact.htm
[Retail Products] 1-800-864-6027 (from 5am to 5pm PST)
====================================================================





-----Original Message-----

From: arnold.williams
Sent: 11/7/2006 07:27:07 AM
To: "Retail support" <retail@support.trendmicro.com>
Subject: [SR #:1-65580616] RE: Renewal

Your link led me to a page requesting a number, and when I clicked on the page to display how to get to that number, it led nowhere. You might think of installing a telephone and taking cards over the phone. Arnold Williams

On 6 Nov 2006 12:55:50 +0800, retail@support.trendmicro.com <retail@support.trendmicro.com> wrote:Dear Arnold Williams,

We'd like to thank you for wanting to renew your license with us.

To upgrade, kindly visit the link below and simply fill up the information needed.

http://www.trendmicro.com/buy/us/pcc-us-serial.asp


Again, thank you and if you need any assistance with our program, please do not hesitate in sending us an e-mail. It is always our pleasure assisting you.

Sincerely,

Karen B. Martin
Consumer Support Team
TrendLabs HQ, Trend Micro Incorporated

Note: The Knowledge Base is a depository of information allowing users to get help in resolving any issue that may arise in using Trend Micro products. You can visit knowledge base web site at this link: < http://kb.trendmicro.com/solutions/solutionSearch.asp>

For commendations or if you are having problems with support, please contact: Retail_manager@support.trendmicro.com
<mailto:retail_manager@support.trendmicro.com>

If you would like to voice out some of your comments about Trend and our products: comments@support.trendmicro.com <mailto:comments@support.trendmicro.com>

==========================================================
[Email] pc-cillin@support.trendmicro.com
[Knowledge Base] http://kb.trendmicro.com/solutions/Default.asp ?
[Contact us] http://www.trendmicro.com/en/support/contact.htm
[Retail Products] 1-800-864-6027 (from 5am to 5pm PST)
==========================================================






-----Original Message-----

From: arnold.williams
Sent: 11/5/2006 11:00:54 AM
To: "Retail support" < retail@support.trendmicro.com>
Subject: [SR #:1-65580616] RE: Renewal

I called one of the numbers you sent me. They informed me that they could not place orders to renew the product. Your solution, therefore, did not solve my problem. All the best, Arnold Williams

On 3 Nov 2006 13:59:27 +0800, retail@support.trendmicro.com <retail@support.trendmicro.com> wrote:Dear Valued Client,

A pleasant day to you!

NOTE: To keep our records up-to-date, it is very important to RESPOND to this e-mail.

Thank you for contacting Trend Micro Technical Support. I have carefully read your email and I understand that you have a question regarding your sales inquiry or the renewal you just made.

If I misunderstood your concern/s, please feel free in replying to this email with more information regarding your inquiry.

To answer your question, You can call Digital River for this concern. They also handle any ONLINE Sales issues, like purchases, upgrades and/or CD requests. The numbers to call are:

+1 952 646 5980
+1 800 656 5426
+1 800 656 5443

International: 1-952-253-8400


Please let me know if I was able to solve the problem that you are having otherwise, if you continue having the same problem, kindly provide us with the results in detail.

VERY IMPORTANT: In order for us to have a history of our correspondence, please do not delete the subject and the contents of this email.

We appreciate your patience on this matter and have a good day!


Best Regards,

Willand Ladanan Osabel
Consumer Support Team
TrendLabs HQ, Trend Micro Incorporated

In order for us to have a history of our correspondence, please do not delete the subject and the contents of this email.

Note: The Knowledge Base is a depository of information allowing users to get help in resolving any issue that may arise in using Trend Micro products. You can visit knowledge base web site at this link: < http://kb.trendmicro.com/solutions/solutionSearch.asp>

For commendations or if you are having problems with support, please contact: Retail_manager@support.trendmicro.com <mailto:retail_manager@support.trendmicro.com>
If you would like to voice out some of your comments about Trend and our products: comments@support.trendmicro.com <mailto:comments@support.trendmicro.com>

[email] pc-cillin@support.trendmicro.com
[Knowledge Base] http://kb.trendmicro.com/solutions/Default.asp?
[Contact us] http://www.trendmicro.com/en/support/contact.htm
==========================================================



-----Original Message-----

From: arnold.williams
Sent: 11/3/2006 06:31:11 AM
To: "Retail support" <pc-cillin@support.trendmicro.com>
Subject: Renewal


OK, I've got it. Your website doesn't like me. Happy to renew. Any suggestions? Error Number: 30024002 - 0)
--


They just don't believe that their website doesn't do it properly. And, at this rate, will wonder why their renewal business is so bad.

Sigh.
Tags: technical glitches
Subscribe

  • Do Christians Love the World?

    ▾ This question came up in reference to 1 John 2:15-17 - 15 Love not the world, neither the things that are in the world. If any man love the…

  • Surprise

    I'm listening to the classical radio station from the University of Southern California when suddenly my ear is caught. The tune involves the BBC…

  • On Raising Children Properly

    From a conversation with a librarian named Thompson in West Virginia: 1. If it's addictive, don't offer it to children. Obviously, this includes…

  • Post a new comment

    Error

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

  • 0 comments